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Business Phone Service Guelph


Without question, reliable business phone services are not an option but a must in today's lightning fast, technology-driven economy. Operating in Guelph and the surrounding regions, our vision is to provide you with all the technological advantages and support that you need to keep you relevant in the world we find ourselves in.


Contact us for outstanding business phone service. We are proud of our first-rate reliability and outstanding customer service record.


Listed below you will see a selection of tools that Packetworks believes is vital to  ensure that you more than meet all your business communications requirements,  but keep within your budget limits.

The List includes, but is not limited to: 

  • Voicemail, Call Waiting,
  • Caller ID, Call Forwarding, 
  • Find Me/Follow me, and Speed Dialing.


The Packetworks Advantage

At Packetworks, we have the advantage of owning our privately controlled backbone. This allows us to provide superior  call quality and a secure phone service that is both fast and reliable.  Take advantage of our proven technology, and you communicate confidently, securely and effectively both internally and externally, with staff and customers alike. Contact us for more details.



"Bruce Grey Child and Family Services delivers service to children and families 24/7 across all of Bruce and Grey Counties. We have a main office in Owen Sound and two branch offices in Wiarton and Walkerton. Packetworks provides the WAN services that connect the computer and telephone networks at our branch locations.


I cannot stress enough that constant, reliable network availability and sufficient bandwidth are essential for our communications and service delivery to at-risk children and families in our coverage area. Packetworks understands our mandate and works in partnership with us to supply all of our WAN business needs.


We have been pleased and impressed with both the very minimal amount of network downtime and the quick and helpful response to any reported issues. We highly recommend Packetworks to any other businesses who rely heavily on 24/7 WAN network availability and support."


-Robin Clayton, B.Sc, Supervisor, Information Technology
Bruce Grey Child & Family Services

Click here for more testimonials


A Selection of Services Provided

Contact us for a consultation regarding your unique requirements. Packetworks can provide, but is by no means limited to, the following:

  • Voicemail,
  • Call Waiting,
  • Caller ID,
  • Call Forwarding,
  • Find Me/Follow me,
  • and Speed Dialing. 

The Packetworks team is fully aware of with all the features a contemporary office or business requires in order to stay competitive. We can provide exactly what your business requires  by addressing your specific needs and tailoring your package to meet those requirements.


If you currently are a multi-Line customer, then you  can also benefit from Call Display and Line Hunting. If voicemail is currently not an option provided by the existing phone system we can provide a solution.


Listed Below Are Some FAQ's


What is Voicemail? - A computer-based system that allows the subscribers to exchange personal messages, process transactions, and deliver voice information. Packetworks Voice Networks allow our customers to use VOIP to access voicemail anywhere there is a secure internet connection.


What is Call Waiting? - Call waiting is a service that allows an active telephone user to be notified that another caller is waiting on the line. The user can then choose to put the first caller on hold until they are ready to return to the call.


What is Caller ID? - This service alerts the user to the number calling or even the name of the caller. Caller ID is available over VOIP networks  and allows subscribers to choose whether to accept an incoming call or let it go to voicemail.


What is Call Forwarding? - This feature allows the user to forward the incoming call to a different destination. One of the chief benefits of call forwarding is to allow a receiver to make themselves more available to potential callers.


What is Find Me/ Follow Me? -This a useful  feature that allows incoming phone calls to be received by more than one phone at the same time. When a certain virtual number is dialed the Find Me/Follow Me system routes the call through to a number of user-specified phone numbers that may receive the call.


What is Speed Dialing? - This function allows the subscriber to make a phone call by dialing a smaller set of numbers. The chief advantage lies in relieving the user from having to enter long strings of numbers, thus saving time. It is particularly useful for frequently called numbers.


What is Line Hunting? - This is an excellent feature for businesses that are having trouble keeping up with a large volume of calls. Incoming calls are always directed to an open line. In this way, customers and clients can always reach your business.


Providing Superior Connectivity

At Packetworks, our team is experienced in designing and building customized solutions that address the specific requirements of your business or organization. Instead of retrofitting to pre-existing infrastructure, we design and implement network architecture to meet your needs, so you will have service to match. In addition, we are experts at creating solutions for rural and multi-site locations that often experience unique and unusual connectivity challenges.  Our unique business model allows us to take the lead  in providing unique and innovative custom networks of any size across diverse locations, and for all types of organizations or businesses.

What Our Customers Have To Say

Packetworks, which provides wireless internet access for the Bruce-Grey Catholic District School Board’s fourteen locations throughout Bruce and Grey Counties, deserves an A+ for service!

Fernando De Sousa, Supervisor, ITS

Bruce-Grey Catholic District School Board



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