We know that choosing an internet package can be difficult because of all the decisions you'll have to make. In this article, we're going to give you some tips on how to pick the best internet package for your business. When choosing a business internet package we recommend you find out where their customer support center is located, what the upload speed for the connection is, if GB usage is unlimited, how good their customer service is and what their service level agreements are. Keep reading below to learn how to find this information out. If you would like help understanding all of the different factors that affect the price of internet packages or what the difference is between packages from different companies, feel free to contact us and we would be happy to explain.
Try Calling Their Customer Support Number
When looking at different internet options, it is great to find out what kind of an experience you will have when you call their customer support number. To find the number you can simply search for the customer support number online. When you call the number you can just ask them where they are based out of and see how they treat you.
"Since Packetworks installed our fibre connection to the Internet, with a wireless backup, we have seen an incredible improvement in speed and reliability. "
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Compare Both Upload & Download Speeds
When comparing packages, you need to look at both the upload and the download speeds. Sometimes people will only look at download speed. If you are only comparing download speeds you are only looking at half the picture. Upload speed are also very important if you are using cloud-based solutions. Often times business internet packages will have great download speeds and poor upload speeds. If this is the case and you are using cloud-based applications or any applications that requires you send data over the internet, it will be either not possible to use those applications or they will be incredibly slow and a major drag on productivity.
Below is a definition for both upload and download speeds:
Download speed = The speed at which data travels from the internet to the users device (ie. loading a website).
Upload speed = The speed at which data travels from the user's device back to the internet (ie. uploading a file to Dropbox).
The most common thing people do when considering internet packages is compare prices. This is definitely what everyone buying internet should include in their process. What most people don't know is that there are many components to pricing that often get overlooked. In addition to looking at just the flat monthly fee what you should also look at is if there are extra charges for bandwidth usage and if the company has any history of raising prices. These are two factors that can greatly increase your costs over time. We always recommend that companies select internet packages that come with free unlimited GB usage so that you do not encounter any large surprise extra expenses you have not budgeted for. Often people think that because they have signed a contract they have locked in their pricing for the term of their contract. Make sure you check the fine print as some contracts indicate the supplier can increase the monthly internet price even before the contract expires. The last thing you want is to be locked into a contract that costs you more than you initially budgeted for.
Read Reviews Online
When looking at what business internet package you will choose, you will want to get an understanding of what the service quality is like, how reliable the service is and how good the customer service is. The best way to find this information is to speak to others that currently use or have used the service in the past. It is possible though that you may not know of anyone using the package and company you are considering. The next best information source is online reviews written by people who have used the packages and companies you are considering. The easiest way to find these online reviews it to do a Google search for the companies that you are considering by simply searching their name. Often times you will be able to find Google reviews on the right of the screen by clicking on "Google reviews". If you can't find reviews from that search your can also search "company name review" which will often give a number of results you can read. Another good search is "company name complaints" or "company name problems". A website that sometimes has internet service reviews you can read is www.yelp.ca.
Ask For A Copy Of Their Service Level Agreement & Contract
It is often a very good idea to ask to see a copy of the service level agreement and contract from any companies you are considering purchasing from. By getting the contract and service level agreement, you will be able to identify if there are any clauses you are uncomfortable with or if there are any clauses that indicate the company has a very low commitment to customer service. In addition, you can read the fine print of the paperwork so that there is nothing in the fine print you are not happy with. Another way to gauge what company will be a good choice is whichever company has a shorter contract. Often companies that have long contracts have clauses that disadvantage the customer and they use the long paperwork and mass amounts of fine print to hide these details. If the company has a short contract that you can read and understand all the terms you can feel confident that you understand what you are signing up for. To get a copy of our standard contract, click here.