What is a Voice Network and How Can It Help Your Business?
Monday, September 5, 2016
VoIP stands for "Voice Over Internet Protocol," and is an advanced technology that allows businesses and staff to communicate more effectively than is possible with traditional phone lines. This technology is also referred to as IP Telephony as it uses internet protocols to transmit packets of data. Although traditional phone systems operate on public switched networks, VoIP converts our voices into packets of information which can be transmitted over the internet. Find out below how you can take advantage of the cost savings, improved efficiency, productivity, communications, and added features that VoIP provides. If you have questions about the advantages of VoIP, read on, and contact us at Packetworks.
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VoIP allows businesses to remain competitive, and in some cases, gain a competitive edge. It allows you to take full advantage of the network that you already have in place or are planning to upgrade. Essentially, VoIP allows you to operate your phone system over the internet rather than using traditional public switched networks. Consider the following ways that VoIP may be able to help your business. For more information about how VoIP can help your business, read "Business VoIP- The Benefits, Disadvantages And How It Works."
One of the key factors driving the movement towards VoIP is cost. By using your internet connection you are combining voice and data over one network, reducing or eliminating the need for a traditional phone network. If your business has a quality broadband connection in place and it is not operating at full capacity, you may be able to switch to VoIP for little extra cost. VoIP's are generally quick to install and save also on IT costs as you no longer require switchboard IT. If your business is a larger one that experiences a large amount of telecommunication activity in a day, you may require a T1 internet connection. VoIP to VoIP calls are usually free, while VoIP calls to traditional phone lines cost less. The scalability of a VoIP network allows you to grow your business and add extra phones to the network as needed at little extra cost.
It is easier to work from any location with an internet connection. Less travel will be required by your employees, thus cutting down on travel expenses and time lost to travel. Using VoIP allows your employees to take advantage of more ways of staying connected. Telecommuting becomes more practical for more workers.
"Packetworks, which provides wireless internet access for the Bruce-Grey Catholic District School Board’s fourteen locations throughout Bruce and Grey Counties, deserves an A+ for service! We get consistently friendly, attentive, and prompt service. We haven’t had many problems, but when we do, they are quick to respond and set
things right. "
-Fernando De Sousa, Supervisor, ITS
Bruce-Grey Catholic District School Board www.bgcdsb.org
Efficiency & Productivity
VoIP allows for greater efficiency and increased productivity. This is particularly true if your business has more than one location. For example, if any part of your workforce is operating from distant locations, VoIP allows for more direct, effective communication between workers from different locations. Workers only require an internet connection to be in constant contact with the head office or other locations. Video calls and conferencing become more cost-effective and easier to manage. This saves time, effort, and ultimately money.
The ever-widening array of features available on today's telephone systems is both impressive and inexpensive. Features that would cost additional fees with a traditional phone system often come free with a VoIP phone system. Some of the more common features available include:
Unlimited Long Distance
More advanced features can include:
Call Centre Functionality
Find/Follow to Reroute Calls Directly to Mobile Employees
Remote Office Features
While not all features may be appropriate for your business, the advantage of having a wider range of features available at little or no extra cost is enticing to most business owners. Choose the features that make the most sense for your business now and take advantage of new features as they become available.
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The following two videos provide a definition of VoIP is and include some of its advantages:
Packetworks and VoIP
Packetworks has decades of experience in internet technologies. Get sound advice and practical solutions by contacting us for more information. We can walk you through the process of switching from a traditional phone system to a VoIP network. Our team of experts can provide you with a custom-built solution for your business needs. Take advantage of the cost savings and improved efficiency, productivity, communications, and added features that a VoIP system provides. Contact Packetworks for more information.