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What is IP Telephony?

Telephony is, simply put, the technology that allows individuals to communicate with each other over a distance, and IP telephony is that aspect of communication that is carried out over the internet. IP telephony is becoming an increasingly popular form of communication, often replacing traditional telephone systems. Contact us for more information about how we can help your business improve its communication capabilities.

 

 

Contact Us Today

Phone: 519-579-4507; Toll Free: 1-866-723-7703

info@packetworks.net

 

How IP Telephony Works

IP telephony uses "internet protocols" to communicate by digital means over the internet. By using this technology rather than traditional phone systems, the business owner can take advantage of an internet connection and the accompanying hardware and applications to communicate more effectively. The technology is increasingly used in business settings to assist in the improvement of organizational productivity, and lowering of operational costs. For information about SIP trunking and SIP phones read our post entitled, "SIP Phones and SIP Trunking."

 

IP Telephony Allows Convergence

IP telephony allows for a dramatic advance in communications systems. It allows for the convergence of various systems into one.  By taking advantage of IP telephony, the user can combine voice, data, video, and multimedia technologies into one unified system that is digitally based. Convergence creates the potential for huge cost savings and increased productivity.

 

What's The Difference Between IP Telephony and VoIP?

IP telephony describes the bigger picture of all telephone based internet telecommunications. VoIP is a subset that describes those internet telecommunications that are a voice transmission. Using IP telephony potentially increases productivity while also decreasing overall costs. VoIP uses a LAN (local area network) to connect the phone call to the internet. Contact us to determine what kind of connection would best suit your requirements.

 

Advantages of VoIP Using IP Telephony over Traditional PBX's

PBX's (Private Branch Exchanges) have come a long way. Many businesses are now using a combination or hybrid of PBX analog and digital. This is because there may still be cost advantages, usually equipment based, to blending.

However, the multitude of business applications features available with VoIP systems using IP telephony give them a huge advantage over PBX's. 

 

For example, an IP phone can be programmed to alert a user on a cell phone when an important external call is received, while also rerouting to voicemail for other types calls.

Those taking advantage of IP telephony by using a VoIP phone can also video chat or video phone without requiring an expensive and complex system. Users can receive voicemails transcribed as emails or text messages. Salespeople can integrate their phones with CRM software and access notes and previous conversations while conversing with a client or prospective customer. 

 

"Packetworks, which provides wireless internet access for the Bruce-Grey Catholic District School Board’s fourteen locations throughout Bruce and Grey Counties, deserves an A+ for service! 
We get consistently friendly, attentive, and prompt service. We haven’t had many problems, but when we do, they are quick to respond and set
things right."

 

-Fernando De Sousa, Supervisor, ITS
Bruce-Grey Catholic District School Board
www.bgcdsb.org

Why You Can Trust Packetworks

Packetworks is committed to providing the fastest, most reliable and secure internet connection you can experience. This means you can trust us to deliver on our promises. Our expanding client base assures us that we are providing a superior product and service. Simply read their testimonials.  If you wish to discuss your internet connection and are looking for a reputable internet supplier, or have questions about our service, simply contact us.

 

Sources:

What is Telephony?

What is The Difference Between VoIP and IP Telephony?

What is IP Telephony?

IP telephony (Internet Protocol telephony)

 

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