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Support

We promise you that your customer experience will be second to none! Many of our customers have been with us since we opened our doors and we have helped through their growth stages as their needs became more complex.

Big and many small telco’s provide residential support while we exclusively work and support our corporate clients. What does that mean for you? At PacketWorks our centre of attention is your benefits rather than our share price! As a mid size company we focus on working to provide you with the best care and quickest and most attentive response. Though our benchmarks of customer support you will always be taken care of.

What other support do we provide?

  • Regional support
  • On-line monitoring using the latest technologies
  • Installation of equipment
  • Configuration changes
  • Project Management or an on-site Network engineer
  • Call answer service for 24/7 365 days a year support

Please provide us with the following information to be able to assist you:

  Business name
  Name
  Email
  Contact phone number

 
 
   
Please contact us below:  
   

 

Response Time
There is a one hour response time during business hours (8:00am -5:00pm) and a 2 to 4 hour restore time during business and off-hours.
 
Case Study
Rural community goes wireless
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Contact Us
Are you presently underserved by your Telco, Utility or Fibre supplier?
We can help!
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PacketWorks
564 Weber St., Suite 11
Waterloo, Ontario, Canada
N2L 5C6
Worldwide: +01 519-579-4507
Toll-free within Canada: 1-866-723-7703
Fax: +01 519-579-8475
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