- Packetworks Terms of Service
- Packetworks Residential Voice Service - 911 Limitations
- Packetworks Business Voice Service - 911 Limitations
Packetworks Commitment to Privacy
At Packetworks, we are committed to safeguarding your right to privacy. This commitment and policy applies to all Packetworks entities including Packetworks, Packet-tel Corp. and TFBN Packetworks Inc. (collectively “Packetworks”).
We place strict controls on the protection and use of personal information within our systems and processes and ensure that our employees are trained to respect your privacy at all times.
The Packetworks Code of Fair Information Practices
Employees and Agents
The Packetworks Code of Fair Information Practices also governs the behavior of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained on the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training. All of our employees must review and commit to the Packetworks Code of Fair Information Practices.
Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listing of your name, address, telephone number, electronic address, is not considered to be personal information.
Collecting Information Helps Us Serve You Better
Packetworks collects personal information only for the following purposes:
- To establish and maintain responsible commercial relations with you and provide you with ongoing service;
- To understand your needs and eligibility for products & services;
- To recommend particular products & services to meet your needs;
- To develop, enhance, market or provide products and services;
- To manage and develop Packetworks' business and operations, including personnel and employment matters; and
- To meet legal and regulatory requirements.
Your personal information will not be used for any other purpose without your consent.
Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.
Other Parties with Whom the Packetworks May Share Personal Information
While our policy is not to provide personal information to any party outside of Packetworks, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:
- An agent acting on behalf of Packetworks, such as a company hired to perform Customer billing, installation, and maintenance on our behalf;
- Another communications service provider, in order to offer efficient and effective communications services (e.g., third party emergency answering services)
- A collection agency, for the express purpose of the collection of past due bills;
- Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
- Emergency services, in emergency situations.
The Packetworks commitment to privacy
We take all the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.
Use of "Cookies"
Protection of Children On-Line
As an added protection for children, on any of our commercial websites or online services directed to children under 13 years of age, we will obtain the permission of a parent or legal guardian before collecting, using, or disclosing any personally identifiable information about a child, e.g., for participation in contests or promotions.
Privacy-Enhancing Services Offered by Packetworks
Packetworks offers a number of services to help balance the privacy interests of customers and the people they call. You can find information about the Packetworks services (e.g., Call Display, Call Blocking, etc.) by visiting www.Packetworks.net or by contacting our Packetworks business office based in Waterloo, Ontario. Packetworks Internet offers solutions for internet connectivity that allows you to maintain the privacy and security of your corporate electronic information. For more information, please contact our business office.
Questions or Concerns
If you have questions or concerns about your privacy, you can contact us through the Packetworks company website listed below or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.
Packetworks Privacy Ombudsman
If you still have unresolved concerns with respect to the treatment of your personal information by Packetworks, you may address these concerns, in writing, to the Packetworks Privacy Officer, who has overall responsibility for the company's compliance with this policy and applicable privacy restrictions.
You should write to:
The Privacy Officer
515 Dotzert Ct., Unit 7
Further Complaint Procedure
If the Packetworks Privacy Officer does not resolve the issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling
1-800-282-1376 or writing to:
The Privacy Commissioner of Canada
112 Kent St.